Bonus365 does not impose any fees on its users. However, local tax authorities in your country may have laws regarding betting winnings or capital gains, requiring you to pay taxes on your winnings. Please note that it is your responsibility to comply with the tax regulations in your country concerning any winnings or funds you withdraw.
If you don’t want to receive any promotional emails from Bonus365, you can unsubscribe in your account settings or by clicking the “Unsubscribe” button at the bottom of the last email you received.
You can see your betting history by going to “My Account – Bet History". Alternatively, you can choose to receive regular reports on your betting activity by email.
Our website is configured to be accessible only from countries where gambling is legal. Please note that you can only use our site in accordance with the laws of the country you are playing from. It is your responsibility to ensure that you comply with the laws of your country when using Bonus365.
When placing a bet, make sure you understand exactly it is that you’re betting on. Otherwise, your bet can still lose despite being placed on the winning team. For example, if you bet on a team winning in regular time and they win in extra time or a penalty shoot-out, your bet loses.
Bets can be voided for various reasons. For example, a sporting event may be canceled or one of the competitors may be disqualified. Moreover, total bets are refunded if the outcome is equal to the total shown on the site.
Unfortunately, you can’t get a refund on the money you’ve lost placing bets.
Our site would offer a "Cashout" feature if you placed a wrong bet. If your bet is not calculated, you can sell the bet slip back to the company and immediately get the money back into your account. You can read the full terms & conditions for the "cashout"
At Bonus365, we do everything we can to make banking operations as quick and simple as possible. However, sometimes there are variations in the time it takes to process a deposit. These occur due to the payment methods themselves and, unfortunately, we have no control over this.Different payment methods have different withdrawal and deposit speeds:When using eWallets, funds are usually credited to your account almost immediately, the maximum processing time for this deposit method being 15 minutes. Deposits made using cryptocurrencies or debit cards and credit cards can take up to 24 hours to process.If over 24 hours have passed since you made your deposit and your balance still hasn’t been topped up, please contact our customer support team with a proof of payment. We’ll do our absolute best to solve this issue for you.
There are various reasons why a withdrawal request can be rejected. In the vast majority of cases, withdrawals are rejected by payment providers. In order to minimize the chances of your request being rejected, please make sure you use the same payment method both to withdraw and to deposit your funds. Also, make sure you’ve provided all the information required to make a withdrawal via the chosen method and that the information is accurate and correct. If none of the above works, try clearing your browser’s cache and cookies, then log back into your account.
It’s prohibited to make a deposit to your account from someone else’s means of payment. Please make deposits only from payment accounts which are registered in the name of the Bonus365 account holder.In cases it is deemed necessary, funds may be returned to the account used to make the deposit without prior warning.
The first time that you request a withdrawal we’ll ask for you to upload the documents and our support team will contact you to guide you through the verification process.
If you make a deposit in a currency that is not supported by Bonus365, it will be automatically converted into one that is (e.g. EUR). Such transactions are processed by the payment provider, who may charge a small fee for currency conversion. Bonus365 doesn’t charge you anything for currency conversion and bears no responsibility for any losses incurred as a result of exchange rate fluctuations.
Since transactions are handled solely by payment providers, withdrawal times vary depending on your chosen payment method.If you’re using an eWallet, we try to process all withdrawal requests within 12 hours. After that, the funds should appear in your account instantly. If you’re using a credit or debit card, on the other hand, withdrawals can take up to 7 business days. Cryptocurrency withdrawals are faster and usually take less than 24 hours.
You cannot cancel a withdrawal if it’s already been approved by us. However, if your withdrawal request is still pending, you can contact our customer support team and request that they cancel the withdrawal.
If you’ve received an email but it didn’t activate after you clicked the enclosed link, please try using a different internet browser. If you haven’t received an email from us, please check all of the other folders in your email account.
Please make sure you enter your phone number without a zero, +, or the country code when trying to activate it. If this still does not work, check if the number you’ve entered is correct. If it is, contact our customer support team.
You can disable the Friday Reload bonus by ticking the "I do not want any bonuses" checkbox in your account settings.Please note that this will disable all of your unused sports betting and casino bonuses, as well as any bonus bets and potential winnings gained from them. Moreover, your bonus account will also become unavailable.
